Create and share task queues with other users

I created some queues for my tasks to organize the tasks.  Sometimes I need to pass a task to someone else to complete.  It would be great to have the ability to share queues, so shared tasks in a queue would already appear in the correct queue for the person who inherit the task.

HubSpot updates
changed to: Delivered
Apr 27, 2020

Hi HubSpot Community,

 

I am please to announce that Shared Task Queues are now live to all Sales and Service Professional & Enterprise users.

 

With Sales or Service Professional or higher, you can now create and share task queues right from the tasks app in your HubSpot account. You can then use workflows or sequences to create tasks automatically and assign those tasks to shared queues. Learn more about how shared queues work.

 

Thank you,

Scott

 

changed to: In Beta
Mar 6, 2020

Hi HubSpot Community,

 

Shared task queues are now in beta!

 

If you already filled out this form, I'll be in touch shortly with access for your HubSpot account. If you haven't yet filled it out, please do so and that will notify me that you want access to the beta. 

 

Please note that in order to create shared queues or to add users to a shared queue, users will need to have paid access to the Sales Professional or Sales Enterprise edition of HubSpot. 

 

Thanks for your patience and please let me know if you have any questions. 

 

Scott

changed to: In Planning
Feb 14, 2020

Hi HubSpot Community,

 

I appreciate your patience here. This feature is now in the alpha phase of testing. We're granting access to a first group of customers next week (beginning Tuesday 2/18).

 

If you haven't already signed up to be notified when the feature is available (or to get beta access) please do so here: https://forms.gle/LPUbTTsawgkU4d9e7

 

Please keep in mind that we typically roll our alphas and betas slowly, so even though we are beginning to grant access to some customers, it may still be a few weeks before this is in a volume beta and before we can get everyone on this thread access. This is to ensure we're building the best product possible before rolling out to a wider audience. 

 

Thanks again for your patience and I look forward to getting shared queues to everyone here very soon. 

 

Scott

Oct 28, 2019

@timwright @TommyG - this feature is currently under development. I will update the issue status to "In Beta" once the feature is available. Stay tuned. 

changed to: In Planning
Aug 1, 2019

Hi HubSpot Community,

 

Scott from the product team here.  We are priotizing this work in the coming weeks have a prototype ready for feedback. If anyone would like to participate in our usability testing next week, please submit your name on the following form and we'll reach out to schedule a time with you: https://forms.gle/LPUbTTsawgkU4d9e7

 

Here's a sneak peak of the feature:

 

Tasks_Main_W_Shared_Queue.png

 

We'll use this time as an opportunity to chat through your use case and to walk you through our proposed solution. 

 

Thank you!

Scott

changed to: In Planning
Feb 12, 2019

Feb 12, 2019

Thanks for the feedback. This is something we do plan on working on in the near future. The development team needs to do some final planning but expect this functionally at some point in Q2 this year. 

108 Commentaires
Contributeur régulier

It's been almost a year and a half on this issue and nothing? Is it in the works? The only options I have in viewing tasks are for one person at a time, or the entire firm. There's got to be a better way to oversee my team's tasks.

Nouveau contributeur

Yes, we also need more solutions in the task such as assigning to multiple users or teams and having Queues that can be shared with the users that the task is assigned to.  

 

Also - sometimes I need to keep the task assigned under me as well to follow the timeline.  

Nouveau contributeur

I also need this feature! Because we can't share queues my whole team is using one login account... Please share queues between team members!

Nouveau contributeur

NExt to sharing, which is a very easy feature to add it would be great to add more info in the subject of tasks automatically when filling the log from a call: 

 

  1. Eg:  - Follow up on Dennis from Hubspot {{Properties}} 
Nouveau contributeur

I agree this is a useful feature. Our use case would be that a request for more information/request for a demo form is filled out on our website, then a task is created for someone in our sales team to folllow up with that lead. The whole sales team sees the list of tasks and one of them can take the task and mark complete.

Visiteur occasionnel

I think I created a workaround that may help others.

 

I created an active list type with the filter "Recently Opened Sales Email" and set the range for "Less than 1 day ago". Then I also set an "or" filter for Recently Replied Sales Email" with the same time range.

 

Now this active list will show my VP of sales a daily digest of recently opened and replied to emails and then update itself once that 24h time range is over. Some contacts will disappear, some will remain, some will be new.

 

If he misses an email with 10 opens, our protocol has all contacts in a sequence anyway so missed opens will get another email sooner or later (and perhaps opened again and once again added to this dynamic list) and then eventually be given a task to follow up with. This task can then just simply be assigned to whoever is available to complete it. Am I missing something or is this a decent workaround?

 

Thanks!

Hassan

Nouveau contributeur

Shared queues would be very helpful.

Nouveau contributeur

This is definitely something we are struggling with - in fact the functionality of tasks in general, we need more fields like create date / title along side queue sharing - just to make it easier to filter and traffic light them. 

Contributeur occasionnel

Please look into this. Would love this functionality. 

Visiteur régulier

This is something we need also. We would like to be able to assign tasks from mulitple users to one queue - so we can monitor the queue and move tasks between users if needed or work is overloaded for one user. PLEASE PLEASE allow queue sharing and visibility for all users. 

Nouveau contributeur

I was speaking to my customer support manager in Hubspot last week, and he said he'd mention it to the development team, if we all did the same- development might priortise this capability. 

Charlotte 

Nouveau contributeur

This would be useful for us as well. Would love to see this feature added.

Contributeur occasionnel | Partenaire solutions Gold
Contributeur occasionnel | Partenaire solutions Gold

Would like for our team to be able to assign tasks to queues for others.  

I'd also like to be able to sort tasks to see what hasn't been assigned a queue. 

Right now, I don't know if I'm missing any that have been assigned to me, yet not to a queue.

Contributeur occasionnel

+1 for this idea, our sales managers need to view the task queues for the reps to keep them accountable and help with productivity. 

Contributeur occasionnel

Definitely!! We just recently started adding renewl tasks for our sales / CX people and I want the abilitly to share this Renewl queue with my team so we all know client renewl dates and can check them off as we go. 

Équipe de développement de HubSpot
Équipe de développement de HubSpot

Thanks for the feedback. This is something we do plan on working on in the near future. The development team needs to do some final planning but expect this functionally at some point in Q2 this year. 

Équipe de développement de HubSpot
Équipe de développement de HubSpot
Statut mis à jour : In Planning
 
Nouveau membre

This is an important tool we need.  Thanks for adding it to your dev stack!

Nouveau contributeur

This fetcher can save time and be very useful to teams leader. 

It can help them to be in charge and help manage the team's tasks in visually way. 

 

Nouveau contributeur

I was a bit supprised this feature didn't exist. As you create a task, you can assign the task and you can add it to the queue... but not a shared queue. This doesn't make sense.

 

When working on a campaign, shared queues are essential.