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Create and share task queues with other users

I created some queues for my tasks to organize the tasks.  Sometimes I need to pass a task to someone else to complete.  It would be great to have the ability to share queues, so shared tasks in a queue would already appear in the correct queue for the person who inherit the task.

50 Replies
Tamara1
New Contributor

Hello community, 

 

I need to share my tasks queues with my mates to work on it, do you know if there is a possibility to do it, or is it still not possible ? Maybe after all of your messages they've changed it (hope is beautifull). 

 

Thanks !

hibarnsley
New Member

 Can not beleive we can't do this - as a team we all need access to same queue

Billigence
New Contributor

We would love to have the shared queue as well, it would help significantly with team task management

Thanks, T.

mphnyc
Regular Contributor

How many more people have to ask for this before we get SOME status from HS Dev?? 

 

Perhaps if one of you have a renewal coming up - you can hold your salesperson over this and get some action?? 

adiosmedia
New Contributor

Yes, we also need more solutions in the task such as assigning to multiple users or teams and having Queues that can be shared with the users that the task is assigned to.  

 

Also - sometimes I need to keep the task assigned under me as well to follow the timeline.  

madeinphoenix
New Contributor

I also need this feature! Because we can't share queues my whole team is using one login account... Please share queues between team members!

ddekoning
New Contributor

NExt to sharing, which is a very easy feature to add it would be great to add more info in the subject of tasks automatically when filling the log from a call: 

 

  1. Eg:  - Follow up on Dennis from Hubspot {{Properties}} 
jschrader8755
New Contributor

I agree this is a useful feature. Our use case would be that a request for more information/request for a demo form is filled out on our website, then a task is created for someone in our sales team to folllow up with that lead. The whole sales team sees the list of tasks and one of them can take the task and mark complete.

hassanq
Visitor

I think I created a workaround that may help others.

 

I created an active list type with the filter "Recently Opened Sales Email" and set the range for "Less than 1 day ago". Then I also set an "or" filter for Recently Replied Sales Email" with the same time range.

 

Now this active list will show my VP of sales a daily digest of recently opened and replied to emails and then update itself once that 24h time range is over. Some contacts will disappear, some will remain, some will be new.

 

If he misses an email with 10 opens, our protocol has all contacts in a sequence anyway so missed opens will get another email sooner or later (and perhaps opened again and once again added to this dynamic list) and then eventually be given a task to follow up with. This task can then just simply be assigned to whoever is available to complete it. Am I missing something or is this a decent workaround?

 

Thanks!

Hassan

pezarro
New Contributor

Shared queues would be very helpful.