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Create and share task queues with other users

I created some queues for my tasks to organize the tasks.  Sometimes I need to pass a task to someone else to complete.  It would be great to have the ability to share queues, so shared tasks in a queue would already appear in the correct queue for the person who inherit the task.

HubSpot updates
Create and share task queues with other usersEquipo de producto de HubSpot
10-28-2019

@timwright @TommyG - this feature is currently under development. I will update the issue status to "In Beta" once the feature is available. Stay tuned. 

Create and share task queues with other usersEquipo de producto de HubSpot
changed to: In Planning
08-01-2019

Hi HubSpot Community,

 

Scott from the product team here.  We are priotizing this work in the coming weeks have a prototype ready for feedback. If anyone would like to participate in our usability testing next week, please submit your name on the following form and we'll reach out to schedule a time with you: https://forms.gle/LPUbTTsawgkU4d9e7

 

Here's a sneak peak of the feature:

 

Tasks_Main_W_Shared_Queue.png

 

We'll use this time as an opportunity to chat through your use case and to walk you through our proposed solution. 

 

Thank you!

Scott

Create and share task queues with other usersEquipo de producto de HubSpot
changed to: In Planning
02-12-2019

Create and share task queues with other usersEquipo de producto de HubSpot
02-12-2019

Thanks for the feedback. This is something we do plan on working on in the near future. The development team needs to do some final planning but expect this functionally at some point in Q2 this year. 

100 Comentarios
mallan
Nuevo colaborador

Please add a view to tasks that shows who created the task.

 

For example I want to view all tasks assigned to me by one individual user or team member. 

 

Thanks

johnnyvig_old
Nuevo colaborador

It would be really helpful as an administrator of the CRM, to setup a call queue for my sales agents. Perhaps from a list or a set of criteria. Or from the contacts screen but assign them to a different agent than myself. It would be a huge help to have this feature added.

Emily2
Colaborador habitual

When I create and assign tasks to any of my collegues, I never know if they completed my task or not - by just looking into the CRM.  It would be great if I could view tasks that I assigned to my collegues.  Also, It would be awesome if I could be notified when someone updates tasks assigned by me.  

candijsmith
Nuevo colaborador

I would like a way to view all of the tasks assigned to my team. We can create custom views in the other modules but not in tasks. Currently, I have to filter per individual team member only. Having a way to filter tasks by team would simplify managing my team's workload and also allow members of other teams visibility into each each other's activities.

candijsmith
Nuevo colaborador

I would like a way to view all of the tasks assigned to my team. We can create custom views in the other modules but not in tasks. Currently, I have to filter per individual team member only. Having a way to filter tasks by team would simplify managing my team's workload and also allow members of other teams visibility into each each other's activities.

tabbs
Colaborador ocasional

Just came looking for an answer to this myself...
We have sales people who need to share workload on task queues and this would be a powerful tool to add.

msjain
Nuevo colaborador

This will be very useful for sales managers. 

amcguire
Nuevo miembro

This is a critical need for our team.   On Task Queues – Need the ability to create team level Task Queues or have the ability for one user to be able to assign a task to another user's defined Task Queues.  Scenario -  Outside Sales rep creating call list for their Inside Sales rep to execute.

Elbarto
Nuevo miembro

This would be a very usefull addition for sure!

2849775
Nuevo colaborador

We also want to se this happen Emoticono feliz Would be awesome to share some task queues. 

 

//Tommy

mphnyc
Colaborador habitual

This is a really really important feature. 

 

Use Case: I have LDRs (Lead Develop Reps) to whom I would like to assign tasks in a queue (as in, what we did when we had the "Call Queue").  I don't want to own them, I want the LDR to own them and I need them to be able to see a Queue that I created... and shared quuees that can be seen by the team. 

 

Thank you 

WarrenE
Colaborador ocasional

Support this idea, with the addition of the "HubSpot Teams" feature that was released a few months ago, it would be great to be able view tasks esp. overdue tasks per team.

 

The custom reporting add-on also has very limited functionality around engagement reporting. The one "incomplete tasks" is not that informative (although you can filter by team). Ideally we should have a Kanban board for "Teams":

Filter by Team.png

 

 

 

 

Wiingaard
Nuevo colaborador

+1.. We need this feature too Emoticono feliz 

joso29
Nuevo colaborador

This would be really useful

SpoolJB
Nuevo colaborador

I really need this for my team 

Velipekka
Nuevo colaborador

One up from me as well. Just started as a Sales Manager and I love using queues in my own work. Would be nice to manage my team thorugh them as well.

Walt
Nuevo colaborador

Agreed - not knowing who created the task and when it was created loses accountability with our team

kanioma
Colaborador habitual

I agree, to be able to share a queue with othert users is really needed. 

Jeanettev
Nuevo colaborador

I agree with the rest. Very much needed in our team. 

ddekoning
Nuevo colaborador

My 2cents: This is an essential feature for organizations that work with different layers of sales personell. As they can now eaily prioritize work that needs to be done ASAP and better comply with KPI's or any other form of analysis on performance.