Create and share task queues with other users

I created some queues for my tasks to organize the tasks.  Sometimes I need to pass a task to someone else to complete.  It would be great to have the ability to share queues, so shared tasks in a queue would already appear in the correct queue for the person who inherit the task.

HubSpot updates
94 Replies
HubSpot Employee
HubSpot Employee

i agree this is an important feature!

sberry11
Regular Contributor

It would be great to share queues - or AT LEAST - be able to assign someone else a task and put it in their correct queue. It is extremely inefficient to have to log out and log in as them to assign them one task just to sign back in as me to continue working.

 

We should be able to help keep our team organized - especially since there is no way to prioritize mine or my team member's tasks.

JohnnieWalker
New Contributor

Workaround

This is a really annoying limitation, and I didn't even realise that other users couldn't see my task lists until I asked someone to add a task to a queue I'd created and they couldn't find it.

 

What I have done though as a workaround, is to create 'dummy' user accounts and named the 'user' what I need my task queue to be.

 

That way, it's possible to assign tasks to those 'users' who's name relate to the queue that you want to add the task to.

For example create a new user ( I used the '+' symbol in the email address to avoid having to create multiple new email accounts ) such as: 

myname+Daily.Tasks@myemail.com
And then make the user,
first name: Daily
last name: Tasks


So instead of using actual queues, we use 'users' to assign the tasks to, and then we can filter the task list view by these 'users' in basically the same way that the task queues work.

hope this helps, until task queue sharing is allowed.

jsolomon2
New Member

Currently, only the owner of a task can alter the queue that it is in.  Therefore, a manager or admin must either ask the task owner to make the needed change, or the admin/manager must reassign the task(s) to himself first.  If you have altered your process, if you are training someone who has made a mistake, or if you are just working as a team and part of your process includes moving a task between queues, this is all impossible right now unless you are the owner.  

 

I highly recommend opening up this permission, at least to admins.  

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Hi HubSpot Community,

 

Scott from the product team here.  We are priotizing this work in the coming weeks have a prototype ready for feedback. If anyone would like to participate in our usability testing next week, please submit your name on the following form and we'll reach out to schedule a time with you: https://forms.gle/LPUbTTsawgkU4d9e7

 

Here's a sneak peak of the feature:

 

Tasks_Main_W_Shared_Queue.png

 

We'll use this time as an opportunity to chat through your use case and to walk you through our proposed solution. 

 

Thank you!

Scott

adamhawes
Regular Contributor

I'd love to be able to filter tasks by teams. 

 

This seems like such a simple addition. Hope you'll support it soon!

sakkesss
New Contributor

Hi,

Any update on this? This kind of team filtering would be a simple, but huge improvement for tasks.

I hope to see this as soon as possible. 

adamhawes
Regular Contributor

Yeh - people have been asking this since 2017! I suggest we send it round our teams and get a load of upvotes. 🤪

Rudysn
New Contributor

This will be a great initiative and will be so helpful to boost efficiency. thanks 

 

BastiSchuhl
Regular Contributor

I'd also love to see the possibility to ASSIGN tasks to HS Teams rather than an individual, so that anyone within the team can claim and complete a task.