Per this thread, I am requesting that you provide us a setting to turn off this feature. It would be ideal if we could turn this off at either at the individual user level or at the admin level. This autosave feature is extremely disruptive to our workflow.
Giving us the option to at least choose whether or not we want this feature would be a great start. This is a significant issue for me personally, and to my knowledge, for my team as well.
I'm writing here after seeing @karstenkoehler response to this post Turn Off Auto Save Changes. We believe this isn’t just an idea that needs upvotes and popularity to be implemented it’s an urgent matter that must be addressed and should never have been handled this way in the first place. Autosave is a valuable feature to offer as an option, but it shouldn’t be the only one. While it solves many problems for a large number of users, it has also caused significant issues for others. We hope this issue can be resolved as soon as possible by providing us with the option to activate or deactivate this feature.
This is also be a problem with HubSpot notifications. If something is assigned to an incorrect owner, even if immediately undone, the incorrect owner will receive a notification that they have been assigned. I do understand the need for the feature. There were plenty of times that I entered data and forgot to save. A better solution would be a warning to the user if they attempt to navigate away from a page and there are unsaved changes.
I am totally onboard with this. I can see the benefits for some businesses, but we have such a well oiled and complicated machine, that any input saves so quickly that workflows and events are triggered before we can enter a second piece of information that is meant to go alongside it.
This is actually causing catastrophic issues with applications currently.
I would like to see an option to turn off this feature at the individual level. The auto-save is constantly interrupting my data entry and also causing entries in the wrong field.
Yes, yes, yes to needing account or user level controls to enable this or leave it disabled. It's one thing to train a team to update certain fields before saving and another thing altogether to expect them to make the updates in a specific order so workflows trigger correctly and with accurate data.
In the meantime, I have found that clicking Manage Properties on a given object in HubSpot will allow you to changes the fields the old-fashioned way (where it doesn't save until you click the orange Save button that pops up).
It's less streamlined than say a company card or contact card like you'd normally use (especially since it displays ALL the properties until you filter them down), but it might be a usable workaround for some of us.
This feature is not helpful at all and slows down being able to update multiple items. This needs to be changed so that you can opt out of the the feature.
Hi everyone! My name is Hallie, and I'm an Associate Program Manager on our CXM team here at HubSpot.
Our product team wanted to share an update with you all! They're actively developing an 'opt out' toggle for autosave. This will be available as a configurable setting for admins. If enabled, it will require users to explicitly click a Save button when editing properties in the CRM UI.
Autosave will remain ON by defaultunless an admin chooses to activate this opt-out setting. Our goal with this solution is to offer immediate relief while we consider enhancements to the core problems identified by users (e.g., automation triggers).
Since it's actively being developed, there isn't a hard deadline of when this will be available. However, we are planning to have this available in the coming weeks (aiming for mid-May). I will be sure to update this post as soon as we have confirmation the option is available for our customers. Thanks for all of your patience & for sharing valuable feedback on this feature!
Yes, this is needed urgently as this is causing me a lot of issue.
I have workflows tied to changes in deal properties, and when I update a property and then click "Undo," it still saves both the original and reverted changes, triggering both workflows instead of canceling the update.
I believe adding an "opt-out" toggle for autosave would solve my issue.
Hi @hhiggins that is great news, but will it be for a toggle on/off for the entire company in one go, or per person. A lot of people in my company love the autosave, since they do not bulk edit. I however do, and therefore would love to be able to toggle it off for myself and not for the others
We absolutely need to add this. We have workflows that trigger based on multiple properties being updated simultaneously. This auto-save means that enrollments are taking the wrong branched path due to the additional properties getting updated in the same way that were. Yes, there are different ways to build a workflow to work around this, but these are existing workflows that are already in place and we are only finding them as things go wrong. We use lots of workflows and we don't have time to open every single one to determine if it will be affected or not.
I really appreciate that HubSpot is listening and developing this feature!
I really have to ask, though... why would it be created and implemented this way? Why did HubSpot release a tool that was half baked and not ready to be used because it CLEARLY wasn't tested. Yes, the community did ask for this feature, but certainly not this implementation. You had the idea right, but delivered something completely different from what your customers were requesting and now you are making customers wait for a solution to a problem that YOU introduced.
I am seeing more and more that HubSpot is releasing features or tools or what have you that are barely functional and I'm becoming more and more put off by the frequency I'm seeing it happen. This one is a HUGE flounder, possibly the most obvious, but it is happening all across the platform.
It is SHOCKINGLY obvious that HubSpot is more concerned with developing and pushing AI tools on its customers than focusing on the base and foundation that made HubSpot what it is- its ease of use, its advanced functionality that was SUPER user friendly and easy to navigate and learn. More and more I am finding HubSpot to be difficult to use because tasks that should be straightforward are made increasingly difficult by inconsistencies and bugs that are coming out with all of the rapid fire updates being released.
No, I don't want to wait five years to see a feature be developed and released, but yes, I would rather wait a little longer and have a complete tool released rather than have something half-thought out forced on me and then have to wait several weeks for it to be fixed.
In the meantime, what do I do? How do I stop users from making mistakes? I'm left with my hands completely tied for an indefinite amount of time, sweeping up a mess that HUBSPOT- not me, not my team, but that HUBSPOT created. You should have just waited another month and tested the product before releasing it and you would have heard this feedback PRIOR to this point. You would have prevented hundreds of admins from being in a complete panic because they have no control over their own instance. You should have fully developed and tested the product before releasing it.
Your customers are speaking and I'm REALLY wondering if you're finally going to listen.
