HubSpot Ideas

usadreamclean

Create Filter for Bounced Contacts

 

 

FROM HUBSPOT SUPPORT TICKET:

 

Thanks for reaching out to HubSpot Support! Just to confirm that we're on the same page, you're looking for a way to get a list of contacts that have bounced from sales email sends?

 

Because sales emails are sent using your email provider's servers, which looks to be Office365 in your use case, we don't have the information stored in the portal on a contact property of which has bounced. The information in the knowledge base about sorting contacts based on email bounces relates to our marketing email sends as they do leave from servers that HubSpot employs.

 

The best way to see which contacts have and haven't bounced is to check on their contact record individually. I have already gone ahead and submitted internal feedback that there should be a way to sort based on these bounces since they are visible on the contact record, but if you'd like to get your specific use case and any other feedback or requests in front of the Product Team sooner, I would recommend posting in the Ideas Forum here. Once you post in the forum, if you send back the link I'll be happy to give it a thumbs up as I think it would be a great addition to the functionality of the product.

 

Please let me know if you have any other questions or concerns on this issue or if there's anything else I can do to assist on this one.

 

Thanks again,

Maddy

11 Replies
oohhhh
Participant

I think this is really important. I would also like to be able to manually 'unsubscribe' people so that I am upholding my Data Protection responsibilities. All this create a file, upload it, be a superuser, know what is going on from day one advice on the subject is confusing. Just a simple tick - unsubscribe, do not email or something similar would be great.

 

The wizkids could continue with the endless file imports.

rachelatscorr
Participant | Partner

This would be fantastic because our marketing team could use the bounces from sales emails to exclude from marketing emails. Seems odd that HubSpot wants sales and marketing to be closer but doesn't have features that help.

mpearce
Member

I really hope HubSpot reconsiders adding this feature in the future!

Randomuser
Member

It is a scandal that we can't filter bounced contacts. 

Sounds so evident...

felipebucarey
Member

hola, tengo problemas con los rebotes de los correos. Al enviar secuencias masivas, 150 diarias de venta, y los correos me rebotan por la razon que fuere, no tengo como exportar esa lista para poder mejorar la base de datos. En mi caso tengo una persona que se dedica a mejorar mi base de datos y seria de gran ayuda que pueda exportar esto a un excel para que el pueda mejorar la base y bajar la tasa de rebote.

gracias

charlesperret
Member

Yes, it should be possible to filter contacts using the bounce property.

pmurphy
Member

Has this been made a suggestion in the features? I need to be able to move out these bounced people or export them or something. The way Sequences work is frustrating

cgold5
Member

It'd be great to have this!

DJansen
Member

Extremely frustrating that there is inaccessible bounce data. Even if the information is imperfect due to how/where it is collected, it should still be accessible in some kind of a property, even if it's "soft bounce" or something that indicates that it is not going to be perfect. This is something along the same lines as not doing away with the 'email opened' property, even though some mail clients no longer transmit this information.

 

Thanks.

MvonFange
Member

I was able to find a decent workaround that has been working well. I use an Active List and put in filters for:

 

Email hard bounce reason is known 
OR
At least one associated Sequence enrollment has
Contact bounce date is known 
 
I believe there is a marketing bounce as well, but I don't use that functionality at this point, but you could easily add that in there.
andrew_thomas
Participant

This is extremely important. This also means that I can't manage Marketing Contact status for actively bounced contacts in an accurate way.