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Status: Idea Submitted
Adriane
Submitted by Top Contributor | Diamond Partner on ‎Jul 17, 2024 7:37 AM

Create Custom WhatsApp Subscription Types

Currently, HubSpot only offers a single subscription type for WhatsApp, which is automatically set to "All WhatsApp Notifications." It would be incredibly beneficial to allow the creation of custom subscription types for WhatsApp, similar to what is already available for email:

 

Screenshot of available subscription types in HubSpotScreenshot of available subscription types in HubSpot

Our clients, particularly those with multiple business units, require more flexibility in managing their WhatsApp communications. The ability to create and manage custom WhatsApp subscription types would allow for more targeted messaging, improved customer segmentation, and enhanced user experience.

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2 Replies
ERoif
Participant | Diamond Partner
Participant | Diamond Partner
‎Jul 22, 2024 5:15 AM

This saves my life!!!! Using WhatsApp is so powerful, yet not very well managed in HubSpot. Thanks for sharing!

NiloofarK
Participant
2 weeks ago

Hi @Adriane hi @ERoif,

 

I assume you're referring to the HubSpot's native WhatsApp integration. Have you considered using a 3rd party app instead?

There are many great apps letting businesses send personalized messages and automate sending sequences of messages. I'd be happy to help you find out which app could help you in a 15-min call. This is my calendar: https://calendly.com/niloofar-rasayel/which-whatsapp-solution-should-you-pick

I'm a WhatsApp expert with 3 years of experience and have tested various WhatsApp integrations in the market.