Currently, there is no Conversations API. This makes it difficult to add functionality that we've built for other HubSpot components. Specifically, I'm looking to pull all messages from HubSpot, track how many we get each day, and classify them by theme so we can create content accordingly. It's not currently possible, however, to pull messages via the API.
Hi all! I’m Tilly, a PM on our Service Hub team. Thank you all for taking the time to support this idea and share your feedback. This idea is now in planning! The product development process is often filled with unexpected complexities, so I can't give a precise timeline, but we hope to open up access to some beta APIs soon!
If you'd be interested in participating in a beta, please send me a DM with your account ID and email address.
+1 on this. The embeddable chat currently makes customization of the experience next to impossible (IE: you're forced to have a huge "Help" icon floating in the lower right, etc).
Being able to build a custom chat UI layer on top of Hubspot's API would be a really nice enhancement.
It's critical for us to analyze and create customer reports to be able to extract all of the raw chat and email data, everything from the transcripts themselves to time to first response, average response time, total duration of chats, etc. Please add to the API
Any update ? I want API to fetch convesations of inbox.
Currently conversation live chat widget API is available that control widget behaviour, but I want API to get chats from HubSpot. I'm looking to pull all messages of chat and do analysis to improve services.
Hubspot's chat widget is extremely limited in terms of utility and appearance , it'd be great to have a conversations API so that we can use our own integrated chat solutions to add conversations to existing contacts.
As a product manager, I would love to be able to hook the details of specific HubSpot conversations arriving through my Support channel to my feedback tracking tool (productboard). Thanks!
Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently evaluating if this Idea is feasible and, if so, how our team will implement it.
Any news about this feature request will be relayed on this thread, so stay tuned!
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