Create Conversations Chat API

simonsmith

Currently, there is no Conversations API. This makes it difficult to add functionality that we've built for other HubSpot components. Specifically, I'm looking to pull all messages from HubSpot, track how many we get each day, and classify them by theme so we can create content accordingly. It's not currently possible, however, to pull messages via the API.

28 Replies
fm-bhlabs
Participant

+1

 

I want to inject messages into the hub inbox via API. In the inbox I want to be able to reply on a message via email.

 

Currently I found a workaround by using a form and the Forms API to put a message (with reply email address) into the inbox. But unfortunately the message body is badly reformated and all whitespaces are kicked out 😞

bkirkland
Member

I spoke with someone at HubSpot about this a few months ago. I really hope they decide to move forward with this and open it up to us.I'm specifically looking to bring messages that people send us via another platform into conversations in hubspot, and have replies from our staff be sent back to them via the original platform. Just need some API access. 🙂

willvv
Member

Any updates on this API? 

AlexanderC
Participant

Hi,

there is no possibility to bulk delete conversations in HubSpot user-front-end.

Would be good, to get all conversations with id and some additional data (date, subject, sender) and a filter by daterange and then to call the api to change the status (delete/close) of a conversation by id.

 

So we have a solution to clean up inboxes fast.

 

Thanks

Alexander

HonzaPoboril
Member

I youl like to read incoming messages and reply to them by our custom bot. For this I would use incoming webhook for new e-mail and endpoint for reply.

PabloSalesLayer
Member

Hi everyone,

 

This API would a a great asset for us too.

 

We would use it in order to classify this conversations, turn them into data to do some analysis and improve our internal processes. Also, some ML algorithm could be applied over this info.

 

If this feature is being evaluated, I do encourage HubSpot developers team to work on that.

 

Cheers.

JeffBantz
Contributor

While it's encouraging that y'all have added in Workflow support for Conversations, access via API really is critical.

 

jruocco
Participant

Hello Everyone! I found a solution that lets me log chat questions. Please note that this solution will only work for questions asked after the solution is implemented

Video: How to log chat questions 

 

Not a silver bullet by any means but can be helpful for some 🙂