Currently, I am working to track "loyalty, engagement, and effort" of my customers through the use of Tickets. To create a report with other basic data that is needed from the Contacts module I need to create multiple complicated workflows to get a count of ticket data over to the contact module.
It would be very helpful to be able to have contacts read the "count of tickets" and to be able to filter this data by the ticket status within any given report.
Yes, I need this too. I want to be able to report on which customers are the most engaged with support. I need a count of tickets property on the contact level
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