I want to be able to track and count the calls made per contact.
My process requires that I assign tasks/workflows depending upon the number of calls made to each contact.
While the property 'Number of Times Contacted' exists, it tracks a mix of calls and emails. I am sure it is not difficult to track only the number of calls as well. It will not only make life much easier but also give some valuable insights pertaining to efficiency of the calling process.
