I would like to copy the property from my contact into the ticket. I want to be able to access URL from our application directly from tickets to save the hassle, but unfortunately, it looks that I can't copy contact properties to ticket properties (company based workflow).
I'm marking this idea as Delivered, since the main request throughout is for the ability to copy contact property values to ticket properties in a workflow, which is now possible. With the contact workflows upgrade we've rolled out over the last several months, it's now possible to copy contact property values to ticket properties, with contact workflows. Note, however, it's not possible to do this from a company workflow as mentioned in the original post, and that's not a functionality we plan to introduce as it isn't currently feasible.
There are a couple of other related features which may touch on additional desired capabilities related to this thread, that I'll mention for anyone who wishes to add their support to those more specific use cases:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.