Conversations - in chat internal note

Have the ability to @teammate in a note on the chat so you can message them internally on the chat.

Intercom provide this and is useful when wanting to ask a team mate a question about a chat when they haven't left an email (so there is no contact to put a note on/ chat on)

HubSpot updates
2 Replies
mmaddux
Occasional Contributor

Essential for internal team communication.

HubSpot Employee
HubSpot Employee

This has been delivered and is now live.

 

Check out this thread:

https://community.hubspot.com/t5/HubSpot-Ideas/Internal-note-and-mentions-within-the-conversations-i...

 

Kirshan