HubSpot Ideas


Conversations chat messages targeting "AND" option

The new targeting options in conversations messages lacks the options to combine rules via AND operator. Currently there's only an OR option, which is ok for adding a list of specific pages to display the live chat on, but cannot be used for rules like "Display the message on all website pages but not on the blog", Namely:
Website URL  [IS]*
Website URL [ISN'T]*

HubSpot Updates
In Planning
January 30, 2019 04:27 PM

3 Replies

There should also be the ability to use time on page as a variable, and also allow for mulitple triggered messages. So for example if on this page/site for 30 seconds display message 1, then you can have a 2nd trigger display after 90 seconds if no response to message 1. 

HubSpot Product Team

Would love to hear some updates on this! Seems like a quick win for huge potential payoffs.