Conversations Inbox Emails To Use "Reply to Email Address" instead of "From Address"
[Posting on behalf of customer]
Hi Team,
It will be great that the "reply-to" email addresses are used to reply to instead of replying to the "from email" address. This is because a lot of email coming from service apps typically have different from addresses and reply-to addresses. Using the reply-to address is what the sender intended instead of replying to a generic email address e.g. info@example.com.
I'd also like to request this. The reply-to details completely disappear from messages at the moment, which means replies go to the wrong address and bounce.
We need Hubspot to allow the reply-to setting to work in the conversations inbox so that we can reply to customers on order confirmations. Right now we are wasting valuable time with each order having to change the reply address when confirming orders with customers.
Please go ahead and upvote this idea and comment on any additional features you would like to add to it! The more upvotes the idea post has, the better the likelihood of it getting implemented 🙂
All our booking forms are received with "reply to" adress. Using hubspot inbox with those end up replying to ourselves.... unless manually changing the recipient adress. Pain in the b.
We are sending into the HubSpot Inbox requests that come through a Typeform, and HubSpot is not reading the reply-to field configured in Typeform to be the requester's email, so there is no way to reply to the customer without manually intervening.
We are disappointed this is still an issue - this feels like basic ticketing functionality. Can someone from the Hubspot team articulate why this isn't being worked on?
We desperately need this functionality within our Support Inbox since a lot of automated submissions come in here and are not getting assigned to the appropriate owner. It would increase our workflow 10 fold if this were a possibility!
Bumping this - we had this feature available within FreshDesk (a much worse CX platform!) and it's also available in others, but not HubSpot strangely.
We're an ecommerce store and we have copies of the order confirmation emails come into an inbox, as well as the orders being associated with deals within the Sales pipeline (which works great). We want copies of the actual order confirmation email so the team has visibility on if anything needs to be updated or has displayed weirdly for a customer. However the Conversations think that we are the contact and isn't picking up the "reply to" email which is the customers, so it doesn't work at all.
Please look into this and begin dev on it ASAP - it's not a huge feature at all but will have massive impacts.
Just one more voice here remaking that, eriously, being able to reply to the Reply To instead of just the From would be revolutionary, and honestly, how hard could it be? I understand from support chats that the key for the record is the From, but there's just GOT to be a way.
Shocking there has been no movement on this! Trying to build workflows that would allow the team to reply to these emails but not possible when they default to the sender's email and not the reply-to email address (which is where the sender wants you to send it to)!!!
Any update would be appreciated - it is nearly March 2024...
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