I'm a bit confused as to why contacts added to HubSpot via the Conversations Chat are set as 'Offline Source' for their original source
We used to use Drift which integrated with HubSpot's tracking cookie to get the source of the contact - see below in Drift:
How can Drift do this but HubSpot can't?
This should now be fixed as of early this year. Unfortunately, we were not able to update any past source information on contacts but going forward this should now pull in the source information for where the contact came from and not offline source. If you see any issues please feel free to email me at firstname.lastname@example.org.
Hi all - thanks for all the feedback. We agree with the problem being outlined here and this is something we are digging into in the near future to understand the work to address this problem. I should have an update with more details and a timeline towards the end of the year/beginning of next year.
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