Conversations Contacts Original Source = Offline... Why?

Hi,

I'm a bit confused as to why contacts added to HubSpot via the Conversations Chat are set as 'Offline Source' for their original source

We used to use Drift which integrated with HubSpot's tracking cookie to get the source of the contact - see below in Drift:

HubSpot Drift Source.jpg

How can Drift do this but HubSpot can't?


HubSpot updates
2 Replies
markphillips442
New Contributor

This is also a problem for us - it seems to be an oversight. 

homecare
New Member

We have the same issue.  We are able to get Original Source automatically added to a Contact through our integration w/ CallTrackingMetrics, but that isn't applicable for Chat.  Would love for this to be automatically added as its very important to know where someone comes from that is reaching out to us online.