Conversations - Closing Tickets
Closing tickets is inconsistent and very clunky. There are far to many screens and they are inconsistent in functionality.
1. If we edit the ticket and choose close at the top of that ticket edit screen, we are prompted to enter the resolution.
2. If we close via the right side of the screen in the Inbox view, it will close the ticket but there is no prompt for resolution.
3. If we close the ticket from the top of the inbox screen (i.e. Mark as Closed), the ticket will be closed, but the ticket status remains in the "new" ticket state.
So, as mentioned, clunky, and inconsistent in functionality. Hoping for a quick, consistent, resolution.