UPDATE: Now that HubSpot Conversations is released, adding missing messanging channels like SMS, FB Messenger and iMessages to truly make this a universal inbox experience.
In last year's product spotlight session right at 37:42 the slide shows "Anywhere" and has 6 icons, including the FB logo, Twitter, SMS, Slack and Apple logo. The only icon of the 6 implemented so far is the Gmail.
So hopefully the additional channels will be added soon to make it truly a competitive alternative to Frontapp which integrates all those channels and then some. Would be really great to be able to consolidate all the messanging in HubSpot. Conversations is a good step, but additional channels need to be added quickly now. Plus API functionality would be welcome - if it were available we could codd up something in-house.
It would be super cool if you added Facebook Messenger and iMessages integration. In a few days, Apple will roll out https://developer.apple.com/business-chat/ , they have a few integration partners such as Salesforce and Liveperson, both available at launch date.
iMessages even supports a time picker, ideal for the existing calendar booking feature.
Happy to talk to the product team if you want to learn more. Thanks!
Hey all! Our ideas forum works best when each idea is submitted as a separate post. I've gone ahead and created new posts for each of the channels I see mentioned here that people would like to have available to Conversations. Please upvote them accordingly, add your use cases, and create new ideas for any I've missed!
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