Conversations: Add channels (Facebook Messenger, iMessages, SMS etc)
UPDATE: Now that HubSpot Conversations is released, adding missing messanging channels like SMS, FB Messenger and iMessages to truly make this a universal inbox experience.
In last year's product spotlight session right at 37:42 the slide shows "Anywhere" and has 6 icons, including the FB logo, Twitter, SMS, Slack and Apple logo. The only icon of the 6 implemented so far is the Gmail.
So hopefully the additional channels will be added soon to make it truly a competitive alternative to Frontapp which integrates all those channels and then some. Would be really great to be able to consolidate all the messanging in HubSpot. Conversations is a good step, but additional channels need to be added quickly now. Plus API functionality would be welcome - if it were available we could codd up something in-house.
It would be super cool if you added Facebook Messenger and iMessages integration. In a few days, Apple will roll out https://developer.apple.com/business-chat/ , they have a few integration partners such as Salesforce and Liveperson, both available at launch date.
iMessages even supports a time picker, ideal for the existing calendar booking feature.
Happy to talk to the product team if you want to learn more. Thanks!
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