Control email link tracking at email or subscription type level

[KatieMarr]

We're trying to create deep links into our apps from our transactional HubSpot emails triggered via API send. We populate dynamically generated links onto custom contact properties in hubspot. The issue we're running into is these links redirect through HubSpot-generated URLs for link tracking. The generated URLs look like email.mydomain.com/<bunch of characters> which then redirects in the browser to the dynamic URL pulled into the email from the custom contact property.

Apps cannot parse these link tracking URLs and won't redirect the way a browser does.

We need to be able to access the redirected URL inside the app. We've read through all of the help articles we could find, and even posted the question on the community forum here: https://community.hubspot.com/t5/APIs-Integrations/Deep-Link-in-email-to-redirect-URL/m-p/484189#M46...

The only solution currently is to turn off ALL link tracking (which from a sales and marketing perspective is completely out of the question) or find a different email service provider that does not redirect through a URL like this.

The ideal solution would be an option to turn off link tracking for transactional emails triggered via API, or per subscription type, rather than globally within the account.

Of course if someone knows of a way to implement deep-linking within the current HS structure that actually functions. I'm all ears! 

[MSrdanovic]

Has something changed during this time, I have the same problem?

[jeremytripp]

Would love to see the OP's solution implemented as well. We've run into this issue a couple times now.

[CBaker58]

This is a huge issue - we're having to disable source tracking for all our email links to make the transactional emails do what they need. Please allow some more differentiation of functionality editing between marketing and transactional emails.

[DTuratti]

This is urgent to fix. we need to select if we want to rack transactional email or not

[RLoots]

Yep, having the same issue. We need to provide users a secure download link which expires on an Amazon S3 bucket. The additional tracking parameters break the link, so only option is to disable all link tracking for the entire account. The big concern here; this issue was raised in 2021 already; a few years later I am surprised it has not received any further attention

[mkarsten1]

Same issue. We have access links customers use that go through state portals, and the parameters are causing the links to go to a "Can't find the page you are looking for" page. Tried a redirect, but didn't work. Might have with proxy, but it's not our own page, so doesn't allow.