Contacts created by booking Meetings not have Offline Source as Original Source

These are the use cases when a meetings link shouldn't be an offline source:

  1. When using the link on a website page, landing page, social or anywhere on the Internet. Eg: a directory website page
  2. When embedding the calendar on a webpage. It is literally a form replacement.

So, ideally, we should be able to do one of these:

  1. To declare a meetings link as an online or offline source when creating it or editing.
  2. To —at least— count embedded forms as online sources.

Thanks.

HubSpot updates
22 Replies
cjsf2323
Occasional Contributor

Same problem as OP. Frustrating to have to try to untangle this. It's the highest **bleep** conversion we get - if anything, we should have more data about it!

 

Edit: I did not curse. Funny that they bleeped out a five-letter word starting with v.

mariagolovanova
New Contributor

It appears that HubSpot registers Meetings differently from Form Submissions. They are bucketed under Offline Sources and don't count as a conversion.

 

We use the Meetings tool for lead generation, so this really skews our reporting. Could you guys please fix this? We will appreciate it very much!

CathalMoran
Regular Contributor

Hurray - Looks like they now have addressed this with the new meetings update :

https://knowledge.hubspot.com/meetings-user-guide/how-to-configure-your-meetings-settings-and-create...

 

sclasen
Occasional Contributor

@CathalMoran how exactly is this isue now addressed? By the ability to host meeting links from our domain? Do we know this will ensure we see the orginating source like every other HubSpot form and not just "offline source"?

CathalMoran
Regular Contributor

Well that's why the source wasn't being tracked. Because the calendar was being stored on app.hubspot.com and not on your domain so the cookie holding all the juicy source data was being lost.

 

@sclasen If you navigate to the Alerts tab in the top right of your Hubspot account and then go to "Whats New" you will see more details on the release.  
It says:

"With today’s update, your Meetings link will function the same as any other page on your website. That means you’ll have access to page views, conversion rates, and other analytics available in HubSpot. This will work whether the Meetings link is hosted on a customer’s own website or on one of HubSpot’s subdomains.

3. Meetings Submissions Now Act as Forms"

sclasen
Occasional Contributor

Great, thanks @CathalMoran! Now, if they would change the availability frequency that appears on the meeting booking page we'd start using the product. I'd like to be able to have the available appointment times to appear on 15 minute intervals for 60-minute meetings but you can't do that right now. The appointment availability is driven off the length of the meeting and we should have the option in the overall meeting settings to set the frequency of appointments available.

cjsf2323
Occasional Contributor

Hmmm, I'm not seeing the update in my "What's New" tab or their Product Updates page. Is it still there for everyone else? Can someone link me directly to the release details?

CathalMoran
Regular Contributor

Maybe the Beta isn't open to everyone?
Screen Shot 2018-03-06 at 09.56.49.png

cjsf2323
Occasional Contributor

Ah, yup. Looks like it's part of the beta. HubSpot commented as such in this post as well.

Lucas_Einstein
New Contributor

I also got the Beta announcement (on 3/6/18) as well. Sounds like they're rolling this out to more and more users.