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As a real estate brokerage we have many contacts (think lenders, attorneys and various contractors) that are shared among our agents (Users) and thus require an "Unassigned" status for HubSpot owner. That's fine in that everyone can access the contact, but ABSOLUTELY not fine that everyone can see every conversation. These conversations may contain private information.
We need to be able to assign multiple owners to a HubSpot contact and have permission rights flexible by owner. Ideally, even though the Contact is "visible" to multiple Users, each User would only see the conversations that included them. Ultimatley, without an ability to allow multiple users to "own" each contact and then only see their conversations, the value of the tool is significanlty lessened for us.
To be clear, the problem we have is that we need to isolate the conversations each User has with a Contact that may be either Unassigned or assigned to multiple Users (if that capability existed). We need to keep personal and private information isolated per User on a Contact that may be accessed by many Users.
We have agents who collaborate with owners and/or deals, so it would be good to be able to tag a user similar to how you tag them on a task, but on the actual contact or deal so that they can see all of the interactions and notes regarding same.
Suprised this hasn't gotten more run. There's no reason why there shouldn't be multiple contact owners. You can create a custom field but that's not the same. Please consider.
I completely agree with is. We have a few subsidiary organizations that are benefiting from HubSpot but need to have a multiple owner feature. This will only help productivity and also avoid any conflicts of interest within the organization. I can add a property to show a additional owner but they would need to have access to all contact to locate it. I hope this gets picked up soon!
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