Contact Record Activity Feed Search: More robust search functionality to include user activity
Hi. In my experience looking in contacts' activity feeds when troubleshooting, etc., I think the search functionality currently available falls short. The activity feed contains so much useful data, but it can also be overwhelming if you can't effectively search for any/all aspects within the feed.
Direct From HS Support: As of now, Activity Feed is focused on the activity of the user's customer, not the user's own activity. There is currently no plan to surface user activity in the Feed. Here's a full list of what we can search using this search bar:
Since enlisting a contact to a list is a user's activity instead of a contact's activity, we are not able to search for it with keywords using the search bar.
Case In Point: When I was trying to troubleshoot why a few contacts were not receiving specific marketing emails from us, I thought I could search their activity feeds by the name of a specific suppression list to quickly determine whether that is why the contacts were not receiving said emails. My search turned up empty, but I found out later on that these contacts were in fact in that suppression list I had previously searched for, but because the search functionality doesn't look for those types of activities, it doesn't show up in search results.
I just think with as detailed as the activity feeds are, having a more robust search functionality is a must. Can you accommodate this? Thank you.