HubSpot Ideas

missiris

Connect with private PBX/Telephone System through WebAPI

Hello all!

As a professional in the Telecommunications Industry and an enthusiast user of Hubspot, I would like to propose a new Idea:

Most new/modern Telephone Systems (also known as PBXs) like AVAYA, CISCO, Ericsson LG, Alcatel even software PBXs like 3CX, Asterisk etc. support CTI (Computer Telephony Integration) that is, they offer the ability to Control a user's terminal phone from an application (Call Control). This feature is extremely usefull and productive and saves a lot of time instead of dialing a number by hand.

Morever, the Company will be able to use its own trunk lines (Central Office - external lines) and PBX features (transfer, hold, conference, etc). The call will also be automatically logged in Hubspot with the Notes that the user may provide during or after the call.

In our premises we use Ericsson LG PBX and are able to provide the WebAPI driver for the integration.

Hopefully, you will find this Idea interesting and plan on implementing it.

For any further info, I am always at your disposal

 

Best Regards,

 

Dimitris

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