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It is great to be able to reply FB messenger directly from hubspot. Sadly not possible for Instagram Direct messages... Would be great if we were able to reply Direct messages and comments from hubspot. This integration will make it possible to control all incoming messages from a single platform, and allow us to work more efficiently.
Hi everyone! My name is Hallie, and I'm a Program Manager on the CXM Team. I wanted to note that you can now manage Instagram DM's in the Social Inbox as outlined here. However, it is not available in the Conversations Inbox at this time, so if that's specifically what you're looking for, please continue to leave feedback here for our product teams. I'll be sure to update this post if any more updates arise. Thanks!
Agree! Very much needed, and we just built & released exactly just that (Instagram by Octopods) — so all your IG DMs can flow into HubSpot's service inbox (your actual conversations basically). You can install it here: Instagram by Octopods. Let us know if you have any questions or need a hand setting it up— just comment, DM me, or email: app-interest [at] octopods.io.
I am a superadmin. And we have enterprise level. I have asked hubspot support and they said ask the 3rd party - we have nothing to do with it. Circles and circles....
No tiene sentido ninguno con un plan de marketing en Hubspot no tengamos integrada la bandeja de entrada de mensajes de Instagram que es un canal por el que recibimos oportunidades de venta con frecuencia.
It is great to be able to reply FB messenger directly from hubspot. Sadly not possible for Instagram Direct messages... Would be great if we were able to reply Direct messages and comments from hubspot. This integration will make it possible to control all incoming messages from a single platform, and allow us to work more efficiently.
I think the problem is that the Instagram by Octopods requires the Sales Hub Enterprise or the Service Hub Enterprise.
We didn't build that functionality yet, but here’s a quick rundown of what our HubSpot <> Instagram integration can do:
1. Automated DM Logging:
Every Instagram DM gets automatically logged in HubSpot contact records—just like native SMS integrations. Each DM shows up as an activity (note) with the message text and date, keeping your contact history complete.
2. Tracking & Reporting:
Track DM interactions. Our integration stores key data—number of DMs and interaction dates—in custom properties, making reporting and analysis easy.
3. Contact Matching Without Email:
We match DMs using the Instagram handle or HubSpot Record ID. If there’s no match, we create a new contact, and once an email comes through, you can merge the records.
4. Custom Cards in HubSpot:
Get a view of DM activity right inside HubSpot with a custom card in the contact record sidebar.
Connect with me and we can build out custom features for Instagram + HubSpot integration as well!
Hi everyone! My name is Hallie, and I'm a Program Manager on the CXM Team. I wanted to note that you can now manage Instagram DM's in the Social Inbox as outlined here. However, it is not available in the Conversations Inbox at this time, so if that's specifically what you're looking for, please continue to leave feedback here for our product teams. I'll be sure to update this post if any more updates arise. Thanks!
Whilst it’s great that you’ve created a solution, I’m not sure why it’s part of the marketing package. Being able to track DMs of leads and customers is a sales team tool and should therefore be available in the sales package.
Es dificil de entender que Messenger, siendo también de Meta, esté integrado en la bandeja de conversaciones del CRM y no lo esté la de Instagram. Y es deseperanzador que esta petición esté activa desde 2022 y no se le haya dado una solución aún por parte de los técnicos de Hubspot.
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