Configuring Ticket Statuses - required properties skip logic
When a representative changes a ticket status to "closed" we have them complete the required properties: "Category" and "Sub Category." This allows our company to report what features customers have the most questions about or experience the most issues with.
I would like to apply logic to their responses within the required properties. For example, if the representative selects the Sub Category "Defect Logged in Jira" I want another property to appear that makes them select "yes" or "no" so we can track what still needs to be reviewed.