Configure caller ID name

michaelk

It's great that we can apply our phone number to the outgoing caller ID in the CRM, but the ability to add our company name as well would be even more helpful.

15 Replies
kcwonline
Participant

These days, nobody answers their phone without know who it is.  And if the number is outside of the recipient's area code, the chances of them answering are even less.  Displaying the company name in the Caller ID is a very basic option and is needed to assist in calls being answered.

pcmethods
Participant

Anybody know why I get one caller id when I call from computer using hubspot, and a different one using Skype with the exact same computer? 

Stephanie1
Member

I'm having troue getting the caller ID to work consistently on the Android app. I tested it once and it worked correctly but has since failed to work again. Does anyone know what may be causing the issue? Thanks.

cd
Member

Any updates on caller ID functionality? It's a deal breaker that it doesn't show it for our prospective customers.

karen_barth
Contributor

Not only for outgoing calls - it makes us look ridiculous when answering the phone and having to ask who is calling. Our sales team is starting having to put numbers in their phone contacts and bypass making calls out of the Mobile app, which should be a priority function of a CRM system.

 

Currently, Incoming Caller ID is not a function of the IOS and does not work 100% of the time with the Android either.

VincentC
Member

Is there a way to pass a name also with the phone number for the caller ID when calling through a browser and having a phone number connected to Hub Spot

takashi
Member

I think that is a great idea.  and even the ability to have it show your main company number as the caller ID would be great.  i have direct numbers for each of my sales people but i would rather have the main company number show when they dial out.

Wholesale-Solar
Top Contributor

The twilio api defintely supports it. https://www.twilio.com/docs/voice/api/outgoing-caller-ids

 

Presenting name in the Outbound caller id is pretty hit or miss from my experience. It seems to depend on the carrier, the locality, phone type, etc. Good info here: https://www.onsip.com/blog/how-caller-id-works-why-it-might-take-months-to-update

 

That being said - We would absolutely appreciate having the ability to specify our company name as the outbound caller id.

 

BrianR
Participant

It doesn't make sense that the company name doesn't sho when making a call through Hubspot. Even on personal calls if I don't know who it is I don't answer, why would a business tool not see this as critical?

eniebles1
Member

We need to able to add company name or our own name. People don't pick up a random number with the level of scams, marketing bots, etc.   

Chattoh
Member

How is this not a standard feature? I agree that few people will ever return a call without knowing who it is. If not the name then at least the company name should be considered. Thanks.

Orise
Member

This not is since 2017 can anyone tell if this became possible?

KMelton14
Member

I agree with you 100%

Koogness
Participant

What is the status of this???

pcmethods
Participant

I don't think it has been implemented