HubSpot Ideas

ISenne

Conditional dropdown for tickets

I'd like our support team to be able to have a conditional second dropdown based on their first choice.

 

i.e. Issue Type and Secondary Issue Type. If I select the Issue Type of Configuration, I'd like a Secondary dropdown of only configuration issue types which differs based on the initial Issue Type

2 Replies
mikloso
Participant

Same here! Would love to see this feature.

DarylWui
HubSpot Employee

Hi! Commenting here for a customer - this feature would definitely be interesting to have especially for HubSpotters looking to use this internally for different types of "tickets" that they are looking to file similarly to the conditional properties that appear like a selection on a form.

Hoping to see this feature come around soon!