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Company overview of Messages Chat

We would really like an overview page of the chats currently and previously taking place on our website through the Hubspot Messages beta. In the event an employee steps into a meeting forgetting to go offline, it would be great for all available chatters to have the ability to see a chat and step in to respond to it. In order for this to be the most productive, it would be ideal for it to do the following:

  • Allow anyone online to respond to a chat if the team member is not available to answer
  • Allow a chat to be passed on to a different team member
  • Notify every online team member that a chat has begun
  • Allow management to see current and past chats for evaluation
1 Comment
brianleimone
New Contributor

This is a very important feature that almost all chat programs have so we'd love to have this implmented for HubSpot Messages