HubSpot Ideas

tfiscus

Comments should automatically show up on tickets section of contact records

Conversations should automatically be copied from the conversations thread in Inboxes to the Contact Record and Ticket as a note.

Comments made in tickets don't show up outside of the inboxes, so once a conversation is closed, it's like they disappear.
 
For example, my colleague and I commented once each in an inbox conversation, but when I go into the contact record and click into the same ticket, I can't see our comments.
 
This stilts communication for the sales team if those comments disappear. 

The barrier to smooth communications is high on this: in order to add a note to the ticket, I would currently have to open the ticket and add the note by clicking the 'Note' button in the right sidebar, or by clicking into the notes tab at the center-top of the activity feed, rather than making notes that are seamlessly visible across HubSpot. 
4 Replies
blanger
Member

Very important to me, to see all informations of the conversation also in the contact/company/deal/ticket!

inigolekunberri
Participant | Diamond Partner

Showing the "internal" comments in the Ticket associated with the conversation is a must! 

Anonymous
Not applicable

I fully support this too. So many times, I miss important info because the comments are minimised by default.

DRosier
Participant

So important - why bother making notes if they disappear into the vast nothingness of the inbox.