Color code conversations based on status

[SCraig]

It would be great if conversations could be color-coded based on their status. 
For example: 

If a conversation requires an agents attention it would be red
If a conversation requires the customer's attention it would be blue. 

[Tsell]

Visually triaging the request queue is such a great idea

[AnnoyingGus]

That is an excelent idea SCraig. It would be even better if the coloring scheme is customizable.

[dwc1993]

Would love this. but maybe green instead of blue for the "waiting on customer" 😛 or maybe even...

Required agent response = Red

Required customer response = Yellow
Closed = Green

[CEvans8]

Yes please. This would be a great feature to have.