Color code conversations based on status

SCraig

It would be great if conversations could be color-coded based on their status. 
For example: 

If a conversation requires an agents attention it would be red
If a conversation requires the customer's attention it would be blue. 


2 Replies
Tsell
Participant

Visually triaging the request queue is such a great idea

AnnoyingGus
Member

That is an excelent idea SCraig. It would be even better if the coloring scheme is customizable.