Co-workers at Same Location get automatically merged into the same Contact
If I have 2 or more individuals at the same location with the same IP address or cookies, and they submit a web form or send us an email, they automatically get merged into ONE contact rather than 2 separate contacts based on their unique Email address. While I understand the purpose of this...it is very frustrating because:
1. We don't know that they have been merged until we are trying to send out a follow-up email and trying to figure out why John Brown's email Contact Name says Mary Smith.
2. There is no way to separate the history. So Mary Smith's information gets combined with John Browns.
3. Imagine a situation where we are dealing with 40 students or professors at the same University?? We have to deal with each one as individuals. This makes Hubspot not very scaleable when a single location has multiple contacts.
There has to be a better way!
Provide notification that this situation is occurring so that we can determine whether to merge email addresses into one contact (e.g., a person has a home and work email address).
PS> I'm pretty sure I already submitted this idea...but it is not showing up anywhere. Did it get deleted?