HubSpot Ideas


Cloning the Ticket Email Settings Workflow

If you want to edit the workflows on the Ticket Email Status Settings you have to clone them.


When cloning the workflow, using the 'Employer Management: Automatically change ticket status when an email is sent to a customer.' workflow as the example, the 'Last email date is known' re-enrollement trigger is not copied over and this cannot be added manually.


Can this be updated so the re-enrollment trigger carries across to the cloned workflow?


Original Workflow:

Screenshot 2024-02-15 at 15.47.29.png


Cloned Workflow:


Screenshot 2024-02-15 at 16.06.10.png