Often we have lost some deals because HubSpot doesn't have a feature for client portal. The client portal is a websire where the authenticated client are able to see all their service tickets with all the details and can interact with the customer service and they can open a new ticket.
@acompany Hello, I think you should try our Cliplace solution if you still haven't found a quality alternative. We created it for clients for another project. But now it is available to everyone. It is a customer portal with the ability for the client to create tickets, view change history, make replays, add attachments and more. It's completely free.