It's great that we can see the errors in a workflow, but it would be even better if we could clear them from the New Workflow Error Tab.
For example, I have an error messages based on a contact unsubscribing, so obviously, the email could not be sent. This is good to know, but there is no way to clear/resolve the error. The contact is automatically removed from the workflow, however the error message remains so it also appears on the Workflow Error tab.
Can functionality be added to manually "resolve" the error so it no longer appears on the Workflow Error Tab?
@JaneMoore There is a way for Enterprise portals to set preferences for each error type a workflow encounters. If you click on a workflow on the Needs Review tab -> Then click the "Review Details" button on a row under the Issues tab -> At the top of the review panel you can set options for when you would like that error type to resurface (it's workflow specfic). I hope this helps!
Today, for all workflow customers, theWorkflows with errors tabhas been updated toAt-risk workflows. Don't worry, workflow errors aren't going away - errors are a type ofrisk. With At-risk workflows, users can now review, prioritize, and temporarily ignore/clear workflow errors until they reoccur.
We renamed this tab in prepartion for additional types of workflow risks we will surface in the future. If you have feedback on this feature, and/or would be willing to share other types of workflow risks you would like help monitoring, please do not hesitate to reach out to me directly (or start a thread here for others to upvote).
The ability to temporarily ignore errors on a workflow until they reoccur is now in Beta! To access the Beta, have a portal admin go to Product Updates > Betas > [Public Beta] Review and Ignore Workflows At Risk...
Please do not hesitate to contact me at firstname.lastname@example.org if you have any questions or feedback on this update!
I'm Jess, a product manager on HubSpot's Automation team. Thank you all for your input for this idea. I'm excited to share that one of the product teams is actively working on a way to clear error messages, along with some other error management enhancements! We are targeting to have these updates in Beta later this year (2022). If you are interested in participaing in the Beta, please email me at email@example.com.