HubSpot Ideas

VVold

Choosing a Default sending email for Help Desk

We have 3 email addresses connected to our Help Desk - one is default and the others are used for specific cases. However, HubSpot is showing them alphabetically when responding to a customer (i.e. every time we need to click and choose our default before ending the email). Can there be a way to choose what is the default sending address, and switch to others manually only when needed? 

4 Replies
ammandasg
Participant

This would be very important for our company too! It's surreal how HubSpot doesn't develop small essential features when it comes to Service Hub.

orogs1
Member

Seconded. This is causing us a lot of emails being sent out from shared inboxes that are completely unrelated to the topic at hand.

 

We experienced the alphabetical order priority to being with too, but recently we also experience it with seemingly randomly chosen shared inboxes as the default for a new conversation on a ticket.

AVincent9
Participant

we need this too, we are losing significant time and making mistakes having to mnanually select email addresses.

AVincent9
Participant

This is urgently needed and a massive oversight in the feautures for helpdesk. Any work arounds?