We have 3 email addresses connected to our Help Desk - one is default and the others are used for specific cases. However, HubSpot is showing them alphabetically when responding to a customer (i.e. every time we need to click and choose our default before ending the email). Can there be a way to choose what is the default sending address, and switch to others manually only when needed?
Seconded. This is causing us a lot of emails being sent out from shared inboxes that are completely unrelated to the topic at hand.
We experienced the alphabetical order priority to being with too, but recently we also experience it with seemingly randomly chosen shared inboxes as the default for a new conversation on a ticket.