While we can choose which properties can show in search results - those search results are only specific to the search bar within the top navigation. If I have a custom ticket property for "Site Name" or "Ticket Number" and I check the box that I want that property to show in search results (within the property settings), then I want to be able to use that property value to search in the Search box on that object view screen.
In this example, I want to be able to type in the name of the Site (Site Name custom ticket property) to the search box on the Ticket view and see a list of tickets that match that search.
I agree with FlywheelKinetic. We need to search for order numbers and it would be nice to customize it so we could choose what are the most important easily searchable properties.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.