I have a Chatflow that has both a Bot and a Livechat. The contacts can choose different types of conversations.
For example:
- Where can I find this? (Bot)
- I want to chat with the support. (Livechat)
The LiveChat activates if there is a support agent available. If unavailable, the bot takes over and saves information about the contact, and creates a Ticket. In the last step, a survey pops up and that's when I don't want it to pop up. It feels unnecessary to have it there.
I would like to be able to manage when the survey should pop up.
