HubSpot Ideas


Chatflow Preview Option: Don't Create Live Data

When previewing a Chatflow right now, it shows this message:

Chatflow Preview MessageChatflow Preview Message
We have clients already using the chat tool, so it's confusing for the Preview to create actual conversations that aren't from customers or prospects, which is confusing for their chat agents.
Please add a toggle here to "Create Live Conversations & Tickets for Testing"
1 Reply


Our problem is that whenever I test a chatflow via the preview button in top right corner, an actual chat is created in the conversations inbox. This is very confusing for our agents as there is no further describing information. Please either mark a preview chat as such so that it is easily recognisable or don´t have the preview appear at all in the inbox.


best regards