Chatflow Knowledge Base lookup action: search specific category
We have a knowledge category per product. It would be very useful if we could ask a visitor in the chatflow which product his question is about, so we can use the Knowledge Base lookup action to return only knowledge base articles concerning that product.
It would be great if we can make the user choose between the various categories themselves, but splitting up the chatflow into multiple branches based on the product they choose could work too.
We currently have two product areas, which are identifiable by URL. So we could create a chat bot for each, with knowledge base lookup. Some articles apply to both products and some apply only to one product.
Limiting the bot to "Search specific categories" would solve a lot of headaches. We could then have product specific categories and general categories.
Seems like a very small change for the product team @Snaedis , @goconnor ?
Great idea - this would be really useful to us. We are using the new Business Units feature and having different responses by business unit would be really helpful.
Hi! We would love to add our knowledge base to a chatbot but we currently can't as we are unable to choose which category they could have access to. For example, we are a tutoring company and we would like to prevent our clients to access the tutor's knowledge base and vice versa. The option to choose would greatly be appreciated. Thanks!
We would like to ask the user to select an option and then search specific categories based on that option because right now, the KB search is providing unrelated articles from different categories because we use Thai language search.