Chatflow Knowledge Base lookup action: search specific category

[HT2]

We have a knowledge category per product. It would be very useful if we could ask a visitor in the chatflow which product his question is about, so we can use the Knowledge Base lookup action to return only knowledge base articles concerning that product.

It would be great if we can make the user choose between the various categories themselves, but splitting up the chatflow into multiple branches based on the product they choose could work too.

[BrianSkov_WUD]

We have a similar need. 

We currently have two product areas, which are identifiable by URL. So we could create a chat bot for each, with knowledge base lookup. 
Some articles apply to both products and some apply only to one product. 

Limiting the bot to "Search specific categories" would solve a lot of headaches.
We could then have product specific categories and general categories. 

Seems like a very small change for the product team @Snaedis , @goconnor ?

[jvlasso93]

Tenemos la misma necesidad.

Actualmente nuestra empresa esta enfocada a 2 tipos principales de usuarios (empresas y candidatos)

Por lo que es bastante necesario que el bot de base de conocimiento muestre los articulos dependiendo la seccion de tipo de usuario,

Esto con el fin de ser mas acertado en la busqueda de respuestas.

Espero pronto se pueda desarrollar esta funcionalidad

Saludos

[evanweisenfeld]

Great idea - this would be really useful to us. We are using the new Business Units feature and having different responses by business unit would be really helpful.

[natsumimori]

This sounds like a good idea! I wanted to share that this feature request was brought up in Japanese Community as well: link to the thread

[CGagnon4]

Hi! We would love to add our knowledge base to a chatbot but we currently can't as we are unable to choose which category they could have access to. For example, we are a tutoring company and we would like to prevent our clients to access the tutor's knowledge base and vice versa. The option to choose would greatly be appreciated. Thanks!

[yasiooy]

This is a crucial feature for a few of our clients, it would be great if it was something planned in the near future!

[VAnanth]

We would love to have this implemented as well. 

We would like to ask the user to select an option  and then search specific categories based on that option because right now, the KB search is providing unrelated articles from different categories because we use Thai language search.