HubSpot Ideas

Search HubSpot Ideas or Create Idea
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Status: Idea Submitted
JamesFisher
Submitted by on ‎Jan 5, 2023 10:55 AM

Chatflow Email Capture Customization

It would be a great feature to give more customization options for a chatflow to ask the user for their email. Currently the 3 available options are:

  • Ask for email immediatly
  • Ask after 1 minute
  • Never ask

We would like to see these options added:

  • Ask for email only during offline hours or if no agent is available
  • Ask after X minutes (allow us to specify the timing, so it's not hard coded to 1 minute)
See more ideas labeled with:
1 Reply
A-Purve
Participant
‎Apr 12, 2023 3:50 AM

+1, I also need to capture the email right away with the first message. 

Would be amazing if it would be possible to get the email from the site itself as in our use case the chat would only be available to some of the users and never to unknown visitors. We already have all the email addresses and now we just need to utilise them.