Currently, the "Knowledge base lookup" only show 3 articles and the relevancy is decided by multiple factors: article title, subtitle, body, category or subcategory, and tags. This means that the article customers want may not always appear as a result.
I would love to have the functionality to decide what articles show for certain specific keywords (manually). This way, for important keywords, we can ensure that the article will always show.
I like so much your Idea, and to complement, it would be nice to have more than 3 results and also to be customizable the number of results and the criteria for the lookup! I will vote your Idea!
This is an important feature as aticles should be displayed in order of relevance and not alphabetical order. This setting should have been available from day 1 as it is logical and ideal for the customer experience and their satisfaction. Hope this enhancement is implemented soon.
We get bad customer feedback since we've activated the chatbot. because the user gets never the relevant articles they've searched for. they told us, the chat bot is very frustrating and it shows not the same search result like the search bar it self
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