Chatbot Quick replies: edit possibilities

Good morning.

 

When building chatbots, it would be great to edit the quick replies added under a message for two reasons:

1. Right now I have to delete it and add it again (and it would be added after the last one).

2. I can't move the quick replies (so I have to delete all of them and add them all again giving the order I want).

 

Thank you so much

HubSpot updates
7 Replies
Regular Contributor | Elite Partner
Regular Contributor | Elite Partner

YES! It's ridiculous that this isn't an option. It makes it such a hassle to change or optimize quick replies. 

Occasional Contributor

Please, please, please and please, add drag and drop ordering of quick replies.

New Contributor

I guess this idea is dead-in-the-water? Being able to use drag/drop to change the order of items is such a common usability feature now-a-days that it took me quite a bit of dragging before I figured out it isn't built into Hubspot's chatflow yet. I'm all for it.

New Member

Not user friendly at all, need to fix this. This service add-on was clearly NOT ready to launch. Hate being a beta tester, I am a paying customer. Lame

New Contributor

At the very least, it'd be nice to be able to edit quick replies. 

Occasional Contributor

Agreed. It is totally asinine that this functionality doesn't exist, especially from a company who preaches reducing friction as much as Hubspot does. 

Occasional Contributor

Agreed. I have to redo so much because they don't have this capability. It seems poorly thought out.