It's so easy to build out a complex and rather smart bot in the current editor, but it's just as easy to destroy all of that work at this point. Not having the ability to edit quick replies nor a way to rearrange the replies seems like a colossal miss in functionality. I'm surprised that this suggestion is still open after all these years. A smart chatbot with the ability to run different users through unique chatflows shouldn't have such rigid editing capabilities.
Thank you @mcraciun for supporting this request, do you have access to dev logs and know if this is in the works?
I'm quite amazed, like other posters, that this is still an issue in Anno 2021 for something raised already in 2019. And users commenting that they're not in beta anymore is indeed quite apt. This is such a time-waster for such a basic functionality. Is it really expected that all people get something right the first time always and that you can't experiment whatsoever?
This lacking makes using the Hubspot "solution" totally useless. I'm not spending days and weeks creating a bot, only to discover that I want or that the needs of the customer are that "Option 3" should actually be in the #1 spot. And then the only way to fix it is to delete everything and put it back in the new order?
But, seriously, @OliviaB - does HubSpot ever reply to, solve, or care about these customer requests? Could you help us understand what HubSpot does with these requests? It's been 3 years and this is a *massively* obvious problem.
I'm asking sincerely. I know it's not your problem, but if you could send along our frustration in a nice little package up to leadership to let them know what a bad experience it is to see no improvement or even acknolwedgement of the issue? And, if you have any details you can share about whether they ever look at these (beyond just "Our customer feedback is of utmost importance to us.").
Definitely needed! To change the wording of the first quick reply you need to remove all, re-add, then reconfigure the logic. Makes simple changes take quite a while.
YES! So frustrating to rebuild the responses when you add a new one and have to fix the order. At least now the paths for next steps are saved and you can pick from the dropdown, but simple drag & sort would be awesome!
This isn't just annoying, it's a radical limitation. We are leveraging the chatbot because I appreciate the level of integration it has in objects. That said, this limitation might force me to switch back away to a different tool.
I also agree that the if/then functionality is a mess and certainly doesn't match the workflow paradigm. Working through if/then branches is highly confusing.
Really surprised to see this is still an issue... Any plans to look at this? Doesn't have to be fancy drag-and-drop, even just typed order/number value would be great.
