Chatbot Quick replies: edit possibilities

Good morning.


When building chatbots, it would be great to edit the quick replies added under a message for two reasons:

1. Right now I have to delete it and add it again (and it would be added after the last one).

2. I can't move the quick replies (so I have to delete all of them and add them all again giving the order I want).


Thank you so much

HubSpot updates
4 Replies
Regular Contributor | Elite Partner
Regular Contributor | Elite Partner

YES! It's ridiculous that this isn't an option. It makes it such a hassle to change or optimize quick replies. 

Occasional Contributor

Please, please, please and please, add drag and drop ordering of quick replies.

New Contributor

I guess this idea is dead-in-the-water? Being able to use drag/drop to change the order of items is such a common usability feature now-a-days that it took me quite a bit of dragging before I figured out it isn't built into Hubspot's chatflow yet. I'm all for it.

New Member

Not user friendly at all, need to fix this. This service add-on was clearly NOT ready to launch. Hate being a beta tester, I am a paying customer. Lame