HubSpot Ideas


Chatbot Email Notifications Format Change

When a user has completed a chat with a chatbot, it would be helpful if there was a high-level overview of the chat (properties collected or a way to select which chat responses are priority and should be included). For our clients, not all members of their service or sales team have access to Hubspot, or understand how to use it, so having a high-level overview that is easily understood via email would make the chatbot features more useful for our team and our clients.