ChatBot Building: Providing a better, high level view of the flow

It would be great to see a more birds eye view of overall chat bot flows. Kind of like a flow chart...it's very tough right now.

 

Also, serving a/b messaging would be cool.

 

harroldhino

HubSpot updates
2 Replies
JamesVV
Occasional Contributor

Agreed! With multiple chat paths, being able to zoom out and see the whole Chatflow would be very helpful. With the current setup, it's not very helpful to just see the previous message in the Chatflow. Getting a more overall scope would be helpful when working with a team to design a bot experience. 

harroldhino
Regular Contributor

For an example of what would be significantly more helpful, look no further than the workflow interface of Hubspot.

 

There is a very clear high level view of whatever process you are outlining; regardless of how complicated the workflow is.